Biography
For years, he has been involved in training and mystery guest activities for international hotel chains in Mexico and the Caribbean. Enhancing the personal skills and professional competences of human resources, so that they can convey the best of themselves and the excellence of the hotel from the first moments of interaction with the guest, is the measurable objective of his courses. Hospitality, the art of hospitality, service quality, verbal and non-verbal communication strategies and techniques, guest experience, leadership development, complaint management and standard setting are among the topics he deals with, customising them to the needs of the establishments that require his training intervention.
With years of experience in luxury hospitality, she has developed content and services that complement the highest quality standards and international certifications in the luxury services sector. Venezuelan by birth, she works between Italy, Spain, Mexico and the Caribbean. She has worked with Hyatt, Ritz Carlton, Club Med, Meliá Group.